| How are quality issues on handled? | Above our 0.5% defect threshold we replace affected units and credit your next order. Claims settle within 12 working days. |
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| Which formats sell best right now? | In Brazil, Type-C rechargeable vapes and mesh-coil pod kits lead on repeat rate, largely on flavour consistency rather than headline price. |
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| How long does production take for ? | 13 working days after deposit for standard ice-series disposables, plus 8 days if you need custom packaging or artwork. |
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| Can you ship DDP for ? | Yes. We quote EXW, FOB, CIF and DDP. DDP into Thailand includes duty and import tax in the written price. |
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| Do you support OEM and private label on ? | Yes — flavour, nicotine strength, coil resistance, battery capacity, housing colour and full retail packaging on rechargeable pod systems. |
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| What payment terms apply to ? | 30% deposit, 70% before shipment. Orders above 24000 units can use L/C at sight; samples go via PayPal or Wise. |
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